NEW YORK — A recent investigation has found that correction officers at Rikers Island impeded medical personnel from providing care to Charizma Jones, a severely ill 23-year-old inmate, weeks before she fell into a coma and later died from suspected organ failure. The findings were detailed in a report released by the Board of Corrections, an independent oversight agency.
Jones was being treated for a potential case of scarlet fever when she was admitted to the infirmary unit on May 4 due to escalating symptoms. Despite medical staff’s attempts to assess her condition, they were denied access to her cell on six different occasions, with officers invoking an unspecified “security reason” for their refusal to allow entry, according to the report.
After two days without medical assistance, Jones was finally transported to a hospital with a rash, fever, and severe signs of liver damage. She was declared dead on July 14 due to “multiorgan failure” following an initial medical examination.
The circumstances surrounding Jones’ death have incited significant public outcry, prompting investigations by both the state Attorney General’s Office and the city’s Department of Investigation. MK Kaishian, an attorney for Jones’ family, condemned the officers’ behavior as both “illegal and morally repugnant,” arguing they played a role in her preventable and painful demise.
These findings come on the heels of a federal judge’s directive for the city to prepare for the potential federal oversight of its jail system, which has been deemed one of the most infamous and overcrowded in the nation, having placed inmates in “unconstitutional danger.” The investigation into Jones’ death highlights several longstanding issues connected to the federal case, notably claims of staff neglect and insufficient medical care.
Jones, who struggled with mental health and substance abuse issues, arrived at Rikers Island in September 2023 to serve time for an assault conviction. Following an altercation with a correction officer in April, she was classified as restricted and denied early release.
Surveillance footage observed by the oversight agency shows Jones appearing disoriented and struggling to stand on May 4. When an officer contacted the health clinic due to the medical emergency, they were reportedly informed that there were no available staff to respond, as noted in the findings.
Desperate for assistance, fellow detainees attempted to help Jones by applying ice to her body and supporting her head as she became increasingly unresponsive. Frustrated by the lack of clinical response, they ultimately activated an emergency alarm which finally summoned medical help.
Once she was moved to the infirmary, Jones was prescribed antibiotics for suspected scarlet fever but was placed in isolation. Despite her visible struggles, including vomiting, video evidence revealed that officers consistently denied medical staff access to her cell, even asserting at one point that she was on “Medlock,” as outlined in the investigation report.
Shayla Mulzac-Warner, a representative from the Department of Correction, refrained from discussing specific elements of the situation, citing ongoing investigations. However, she emphasized that the health and safety of all individuals in their care remains their primary concern. The report indicates that the agency has failed to produce any records regarding their refusal to grant medical access during Jones’ ordeal. Jones’ family’s attorney noted that they were unaware of any disciplinary actions taken against staff.
The attorney stressed that accountability for the officers involved is crucial, but it is equally urgent to recognize and address the systemic issues and indifference to life within New York City’s jails that stem from the highest levels of city leadership.
In line with a plan approved by the city council in 2019, New York City is mandated to close Rikers Island and replace it with four newer facilities by 2027. However, Mayor Eric Adams has opposed the closure and has called for an alternative proposal. This year, the city’s budget director acknowledged the likelihood that officials would not meet the original deadline for the closure.