LONDON — Unwanted phone calls are an increasing nuisance affecting people around the world. Whether encountering robocalls with automated messages promoting products or receiving spam calls from scammers attempting to defraud, many find themselves tempted to stop answering their phones altogether. So, what steps can be taken to address this problem?
The surge in unsolicited phone calls has reached such an extent that consumer advocacy groups have labeled it an epidemic. Additionally, the Federal Communications Commission reports that it is the leading consumer grievance. Many individuals have shared their frustrations, expressing the sheer volume of calls overwhelming them daily, sometimes up to 14 calls despite taking various preventative measures.
Robocalls deliver pre-recorded messages to numerous recipients simultaneously. According to current U.S. guidelines, using robocalls for informational purposes or debt collection is permissible. However, the Federal Trade Commission mandates that promotional calls using recorded voices are illegal without prior written consent. Additionally, numerous robocalls are suspected scams, cautioning against unwary responses.
For those inundated with these vexing calls, several strategies can help regain control.
**Phone Settings:**
iPhone users can activate the Silence Unknown Callers feature within their settings, directing unfamiliar numbers straight to voicemail instead of ringing through. This feature is accessible under the “Phone” option within apps. Android users can similarly block calls from private or unrecognized numbers, though calls from numbers not saved as contacts might still come through.
**Do Not Call Registry:**
Enrolling in the national Do Not Call registry helps opt out of most telemarketing calls. Although this won’t necessarily prevent scammers’ illegal calls, it can reduce legitimate solicitation. Notably, political calls, non-profit outreach, and surveys that do not solicit sales are exempt. Similarly, other countries like Canada and the U.K. have implemented analogous programs to limit unwanted calls.
**Carrier Filters:**
Many wireless providers offer call-blocking services. Major U.S. carriers like Verizon, T-Mobile, and AT&T provide their customers tools to filter out robocalls. Typically, basic options are free, while advanced features might involve subscription fees.
**Call-Blocking Apps:**
If carrier tools are insufficient, several third-party apps offer additional filtration against spam calls. Apps such as Nomorobo, YouMail, Hiya, RoboKiller, and TrueCaller are popular choices, often requiring a subscription for full service but sometimes offering free basic options. It’s essential to consider app reviews and perhaps test a few to find suitable solutions. Apple’s security ensures incoming calls are never disclosed to external developers during filtering processes.
**Report Unwanted Calls:**
Complaints about spam calls can be filed with the FCC using their online form. Although individual cases might not receive immediate resolution, such reports contribute valuable data for regulatory authorities. This information is instrumental in evaluating the broader impact of robocalls.
**Revoke Consent:**
If businesses you have historically engaged with continue calling, it may be due to prior consent, potentially buried in small print. You are entitled to revoke this consent. Communicate directly with a representative or customer service department to assert withdrawal from any call list, invoking the right to cease receiving future calls.
**Avoid Engagement:**
The FTC advises against engaging with unwanted callers. Attempting to speak with them or selecting prompts to be removed from lists often results in further robocalls. Caller ID displays can be manipulated and may not show actual originating numbers. Cybersecurity firms further discourage responding affirmatively to prompts designed to elicit voice confirmations, which scammers might misuse for fraudulent activities.
The persistent problem with spam calls poses an inconvenience and potential security risks. Exploring technological solutions and maintaining vigilant practices against unsolicited calls can help stem the tide of this epidemic. For further insights on managing technological issues, reach out with topics that need exploring.
