Key Point Summary – Amazon Packages Flood California Home

• San Jose woman buried in Amazon boxes
• Packages are returns for faulty car seat covers
• Chinese seller used her address without consent
• Boxes have arrived nonstop for over a year
• Woman can’t use driveway or reach front door
• Amazon took months to respond to complaints
• Public outraged by lack of accountability

Nightmare Begins With One Wrong Box

It started like any simple shipping mistake. One box. No name she recognized. Just a mystery package on her San Jose doorstep.

But for Kay — a quiet woman just trying to live in peace with her elderly mother — that lone delivery was just the beginning of a logistical nightmare that has now swallowed her life.

More boxes followed. Then more. Hundreds of them. And all of them were returned products she never ordered, addressed to her name — but clearly never meant for her.

Packages Stack Up, Life Gets Buried

Now, Kay’s front yard is a graveyard of cardboard chaos. Piles of Amazon boxes stretch chest-high across her driveway. She can’t even park her car there. Some days, she can’t open her front door without climbing over the clutter.

Inside those boxes? Mostly useless faux leather car seat covers — rejected by customers who say they don’t fit their cars. And all of them were supposed to be returned to a Chinese seller named Liusandedian.

But instead of going back to China, they ended up on Kay’s doorstep.

And it’s been happening for over a year.

Amazon Packages Flood California Home, But Help Was Slow

Kay did what anyone would do. She contacted Amazon. Not once. Not twice. But more than six times over several months.

Each time, she was promised relief. “This will stop,” customer service reps told her. “You’ll hear from us in 24 to 48 hours.”

She heard nothing.

“I’ve refused more deliveries than I’ve accepted,” she told ABC 7. “What you see outside is just the tip of it.”

Her pleas for help were met with silence or, worse, suggestions that she donate the items herself. At one point, Amazon offered her a $100 gift card — for over a year of chaos and inconvenience.

Kay wasn’t amused.

The Culprit: One Phantom Seller

So who is Liusandedian?

According to Amazon’s rules, overseas sellers must either give customers a U.S. return address, provide a prepaid return label, or issue refunds without requiring returns. If they fail to comply, Amazon is supposed to step in.

But Liusandedian — which barely exists online outside its Amazon listings — appears to have simply copied a random U.S. address for their returns. That address belonged to Kay.

With hundreds of unsatisfied customers mailing faulty seat covers back, Kay’s home unintentionally became a dumping ground.

Boxes Block Front Door, Risk Elderly Mother’s Safety

For Kay, this isn’t just annoying. It’s dangerous.

She lives with her 88-year-old mother, and some days, the mountains of packages block the walkway to the front door. Getting her mother into the house becomes a struggle. Medical emergencies could become nightmares.

And yet, for over a year, nothing changed.

Only after ABC 7’s report did Amazon show up at her home and begin removing the boxes. A spokesperson finally issued a public apology.

But many say it’s too little, too late.

Public Erupts Over Amazon’s Inaction

The story triggered an avalanche of online outrage. Across social media, users blasted Amazon for letting a random woman suffer under the weight of a broken system.

“This is what happens when tech giants automate everything but accountability,” one user posted.

Others mocked the offer of a $100 gift card. “That doesn’t even cover a storage unit,” another wrote.

Critics argue this case reveals a much deeper issue — the way global e-commerce giants like Amazon have enabled shadowy sellers to operate with little oversight.

And it’s regular people, like Kay, who get crushed under the consequences.

Amazon Finally Responds, Vows Cleanup

Following the ABC 7 investigation, Amazon moved quickly — removing packages from Kay’s yard and promising the chaos was over.

“We’d like to thank [ABC 7] for bringing this to our attention,” the company said in a statement. “We’ve apologized to the customer and are working directly with her to pick up any packages while taking steps to permanently resolve this issue.”

Still, the company denied ever telling Kay to “handle it herself.”

She disagrees.

Unseen Victims of E-Commerce Gone Wrong

Kay’s case might sound bizarre, but it’s not unique. Experts warn that as more international sellers crowd Amazon’s marketplace, more addresses could be randomly assigned as “return centers.”

With billions of dollars in goods moving daily, it only takes one data entry — one phantom seller — to ruin someone’s life.

“Amazon’s scale is their greatest strength and biggest weakness,” said a logistics analyst. “When something goes wrong, it really goes wrong.”

Kay, meanwhile, just wants her life back. Her driveway. Peace. Her space.

“I never signed up for this,” she said. “And I don’t deserve it.”